Política de envío

Shipping Policy

Thank you for choosing Restless! We aim to process and deliver your order as quickly and smoothly as possible. Please read below for our shipping information, timelines, and policies.

Processing Times

Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Rates and Delivery Times

We offer both standard and express shipping options with rates calculated at checkout based on your location. Estimated delivery times are as follows:

Spain and Mainland Europe:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
United Kingdom:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
International (including Latin America, U.S., and Canada):
- Standard Shipping: 7-14 business days
- Express Shipping: 3-5 business days

Note: Shipping times may vary depending on the destination country, customs processing, and any unforeseen delays with couriers.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and selected shipping method.

Free Shipping: We offer free standard shipping for some orders
Duties and Taxes: For international orders, additional duties, taxes, or fees may be applied by the destination country and are the customer’s responsibility.

Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your delivery. For questions or support, reach out to us at help@restless.com.es.

Shipping Issues and Delays

We strive to meet delivery timelines, but occasionally delays may occur due to customs, courier disruptions, or other unforeseen factors. If your package is delayed, please contact our customer service team for assistance.

Incorrect or Incomplete Address

Please ensure your shipping information is correct. If a package is undeliverable due to an incorrect address, we may need to charge additional shipping fees to reship the order.

Lost or Damaged Items

Restless Group SAS is not responsible for lost, stolen, or damaged packages once they are with the courier. For damaged items, please contact us within 3 days of receipt with photos and details.

For any questions or assistance, please reach out to us at help@restless.com.es. We’re here to help!